Hi bambun!
The strategies behind 54.3% faster resolution times are now available to watch on-demand.
In this session, our experts break down how top-performing organizations are pairing generative artificial intelligence (GenAI) with essential IT service management (ITSM) practices and the exact workflows helping them streamline decision-making, reduce manual effort, and drive measurable efficiency gains.
In the on-demand session, you'll learn how to:
- Apply the GenAI patterns used by the top 10 performers in the 2025 State of ITSM Report
- Accelerate core ITSM tasks such as routing, resolution decisions, and incident summaries
- Build a scalable blueprint by pairing GenAI with automation and knowledge management
